49 Jamaica St,
How can I fix a user account problem?
Some common issues can be sorted out online:
Other issues can be sorted by emailing firstname.lastname@example.org or phoning our UK office on 0151 329 3379.
How do I report an issue or make a request?
To submit an idea for improvement please visit our Feature Requests section.
To report a bug, or if you require a direct response, please email the development team at email@example.com.
If you are reporting a bug or issue, it helps us a lot if you can give us any of the following:
- the device you are accessing our product on, e.g. laptop PC with Chrome, an iPhone 5
- the exact time it happened
- steps by which we could reproduce the problem
- the URL of the web-page concerned
- attach a screenshot
How does a school buy this product?
If you haven't already, read the Price Plans.
If you are able to raise a purchase order from this information, just do so and send it over to firstname.lastname@example.org.
Email us if you have any questions or need further assistance.
Can I have an on-site demonstration?
We can offer an on-site demonstration to customers considering a school purchase across most of the UK.
If we can't reach you, we can arrange an online demonstration instead.
To organize a demonstration contact email@example.com giving the name and address of your school and your preferred times and dates.
Tell us your direct telephone or mobile number if you'd prefer a callback to make the arrangement.
What is the difference between the web and PC versions?
Wordwall was originally a PC only product. In 2016 we launched a web-version. All development since then has been concentrated on this version.
The web-version is in English only and it does not support our legacy clicker products.
However we recommend all new customers use the web-version if they can. It is both easier to use and more powerful. Major new features such as printables, embedding and assignments do not exist in the PC version.
My school already has Wordwall, how do I sign up?
On purchasing the product your school should have been sent a welcome email that contained your licence documents.
If you know your school's key go to Sign up with a key.
If you don't know it, email us at firstname.lastname@example.org or phone our UK office on 0151 329 3379.
What are the browser and hardware requirements?
Browser: Chrome, IE (10+), Edge, Firefox, iOS Safari, Android (4.4+)
Hardware: almost all modern devices, low-end Android devices may struggle
If you are meeting the requirements but still experiencing a performance issue, email the development team at email@example.com.
Where do I get support for the Wordpad clickers or tablets?
We no longer stock these products. But if you've bought a Wordpad clicker or tablet contact firstname.lastname@example.org or phone our UK office on 0151 329 3379 for all support requests.
Who do I speak to discuss reselling or commercial partnerships?
Josh Smith is our commercial director.
Contact him at email@example.com.